Legal Information

Privacy Policy

Last Updated: March 2024

At DRAXEL CONSULT LTD ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and other contact details you provide when contacting us or making a purchase.
• Usage Information: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
• Transaction Information: Details about purchases, payment information, and order history.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders and requests
• To communicate with you about your orders, inquiries, and our services
• To improve our website, products, and services
• To send you marketing communications (with your consent)
• To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (e.g., payment processors, shipping companies)
• When required by law or to protect our legal rights
• In connection with a business transaction (e.g., merger, acquisition)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for marketing communications

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: hi@draxelconsult.com
Phone: 07537129225
Address: Unit 7 Monsall Road, Initial Business Centre, Wilson Business Park, Manchester, England, M40 8WN

Terms & Conditions

Last Updated: March 2024

Please read these Terms and Conditions carefully before using the services of DRAXEL CONSULT LTD ("we", "us", or "our"). By accessing our website or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using our website or services, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Services

DRAXEL CONSULT LTD provides furniture and lighting retail services, interior design consultation, and related services. We reserve the right to modify, suspend, or discontinue any service at any time without notice.

3. Orders and Payment

• All orders are subject to availability and acceptance by us
• Prices are subject to change without notice
• Payment must be made in full before delivery, unless otherwise agreed
• We accept major credit cards, debit cards, and bank transfers

4. Delivery and Installation

• Delivery times are estimates and not guaranteed
• Risk of loss and title pass to you upon delivery
• You are responsible for inspecting items upon delivery
• Installation services may be available for an additional fee

5. Returns and Refunds

• Items must be returned in original condition within 30 days of delivery
• Custom orders and personalized items may not be eligible for return
• Return shipping costs are the responsibility of the customer
• Refunds will be processed within 14 business days of receipt of returned items

6. Warranties

We warrant that our products are free from material defects at the time of delivery. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear. Some products may have manufacturer warranties that apply separately.

7. Limitation of Liability

To the maximum extent permitted by law, DRAXEL CONSULT LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or products.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of DRAXEL CONSULT LTD and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

Email: hi@draxelconsult.com
Phone: 07537129225
Address: Unit 7 Monsall Road, Initial Business Centre, Wilson Business Park, Manchester, England, M40 8WN